End User License Agreement

Terms and conditions for using Sigma Business Intelligence services and software

📅 Effective: January 10, 2025 🔄 Updated: January 10, 2025 📄 Legal Document

End User License Agreement (EULA)

Effective Date: January 10, 2025
Last Updated: January 10, 2025

1. Agreement Overview

This End User License Agreement ("EULA") is a legal agreement between you ("User", "Client") and Sigma Business Intelligence ("Company", "We", "Us"), a data science consulting company, regarding your use of our services, software, dashboards, and related materials.

2. Services Covered

This EULA applies to:

  • SigmaLens Dashboard Platform
  • Business Intelligence consulting services
  • Data Science and AI solutions
  • CFO and financial analytics services
  • Custom software and analytical tools
  • Reports, dashboards, and data visualizations

3. Grant of License

3.1 License Scope

We grant you a limited, non-exclusive, non-transferable license to use our services and software solely for your internal business purposes in accordance with the terms of your service agreement.

3.2 Permitted Uses

You may:

  • Use dashboards and reports for business decision-making
  • Access analytics platforms during your subscription period
  • Share insights internally within your organization
  • Export data and reports for internal use

3.3 Restrictions

You may NOT:

  • Reverse engineer, decompile, or disassemble our software
  • Resell, distribute, or sublicense our services to third parties
  • Use our intellectual property to develop competing solutions
  • Share login credentials with unauthorized personnel
  • Attempt to bypass security measures or access restrictions

4. Data and Privacy

4.1 Your Data

  • You retain ownership of all data you provide
  • We process your data strictly according to our Privacy Policy
  • Data is used solely to provide agreed-upon services
  • We implement industry-standard security measures

4.2 Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during the engagement.

5. Intellectual Property

5.1 Our IP

  • All software, methodologies, and frameworks remain our property
  • Custom dashboards and reports are licensed, not sold
  • General analytical insights and methodologies remain our intellectual property

5.2 Your IP

  • Your business data and proprietary information remain your property
  • We may use anonymized, aggregated insights for improving our services

6. Service Level and Warranties

6.1 Service Commitment

  • We provide services with professional care and expertise
  • 99.5% uptime target for hosted dashboard platforms
  • Response time within 24 hours for standard support requests

6.2 Disclaimer

Services are provided "as is" without warranties beyond those explicitly stated in your service agreement.

7. Limitation of Liability

7.1 Liability Cap

Our total liability is limited to the amount paid by you in the 12 months preceding the claim.

7.2 Excluded Damages

We are not liable for:

  • Indirect, consequential, or punitive damages
  • Loss of profits or business opportunities
  • Data loss due to force majeure events
  • Third-party service interruptions

8. Term and Termination

8.1 Term

This EULA remains effective during your active service period.

8.2 Termination Rights

Either party may terminate with 30 days written notice. We may terminate immediately for breach of terms.

8.3 Post-Termination

Upon termination:

  • Access to our platforms ceases immediately
  • We will provide data export for 30 days
  • Confidentiality obligations survive termination

9. Compliance and Legal

9.1 Regulatory Compliance

Our services comply with:

  • GDPR (European Union)
  • CCPA (California)
  • SOX requirements for financial reporting
  • Industry-specific regulations as applicable

9.2 Export Controls

Services may be subject to export control laws. User agrees to comply with all applicable regulations.

10. Support and Maintenance

10.1 Standard Support

  • Email support during business hours
  • Knowledge base and documentation access
  • Regular platform updates and improvements

10.2 Premium Support

Available through separate agreement with enhanced SLA terms.

11. Payment and Fees

11.1 Fees

Service fees are outlined in your separate service agreement or statement of work.

11.2 Payment Terms

  • Consulting: Net 30 days
  • Platform subscriptions: Monthly or annual billing
  • Late fees may apply per service agreement

12. Modifications

12.1 EULA Updates

We may update this EULA with 30 days notice. Continued use constitutes acceptance.

12.2 Service Changes

Material service changes require mutual written agreement.

13. Governing Law

This EULA is governed by:

  • US Clients: Florida State Law
  • EU Clients: Portuguese Law
  • Other Jurisdictions: As specified in service agreement

14. Dispute Resolution

14.1 Initial Resolution

Disputes should first be addressed through direct communication.

14.2 Arbitration

Unresolved disputes will be settled through binding arbitration in the applicable jurisdiction.

15. Severability

If any provision is deemed unenforceable, the remainder of this EULA remains in effect.

16. Contact Information

Sigma Business Intelligence
Email: legal@sigmabusinessint.com
Phone: +1 (561) 726-0051
Address: Florida, United States

For EU clients:
Portugal Office: Available upon request

17. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by this EULA.

This EULA is effective as of the date above and supersedes all prior agreements regarding the subject matter herein.